HYDERABAD · FULLTIME
Full stack .Net Developer
Briskwin IT Solutions
Hyderabad · onsite · Posted 71d ago
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Undisclosed6–9 yrsfulltimeHyderabad
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Section · 01
About this role
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Exp: 6years - 9years
Location: Chennai / Pune / Mumbai / Bangalore / Noida / Ahmedabad / Coimbatore / Dehradun
Np: Immediate Joiner to 15days
Key responsibilities
- Triage and resolve incidents from end users (case management, root-cause analysis, escalation).
- Apply configuration changes in Sales Cloud and CPQ (record types, page layouts, workflows/Flows, product/price updates, quote templates) following change-control procedures.
- Support CPQ quote creation, pricing/discount calculations, bundles, and approval processes; fix or reproduce quoting issues.
- Monitor and maintain data quality (de-duplication, imports, reconciliation with ERP/billing).
- Coordinate with developers, architects, and external vendors for complex defects or integrations.
- Run and validate deployments, manage sandboxes, and assist in release testing and UAT.
- Create and maintain support documentation, runbooks, and user-help articles; provide training and knowledge transfer to users.
- Track support metrics and contribute to continuous improvement (reduce ticket reopen rate, shorten resolution time).
Required technical skills
- Practical knowledge of Salesforce Sales Cloud configuration and administration.
- Hands-on experience with Salesforce CPQ (product model, price rules, quote templates, approvals).
- Familiarity with Salesforce Flow, basic Apex awareness (to troubleshoot with developers), and LWC/Aura context.
- Data handling skills (Data Loader, CSV imports) and basic understanding of APIs/integrations.
- Experience with ticketing systems (ServiceNow/JIRA) and release management processes.
Soft skills business capabilities
- Strong troubleshooting and analytical skills with customer-service orientation.
- Clear communication for working with business users and technical teams.
- Ability to prioritize, document steps clearly, and follow change-control policies.
- Comfortable working in an on-call or rotating support shift if required.
Job Location: Ahmedabad Bangalore Chennai Coimbatore Dehradun Mumbai Noida Pune
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Section · 02
Skills
data qualityQuote creationanalytical thinkingRelease Managementapiscase managementAuradata handlingSales CloudCSVintegrationsApexrelease testingJira AtlassiancloudERPData LoaderFull StackSalesAdministrationsalesforce
Section · Company
About Briskwin IT Solutions
Briskwin IT Solutions
IT Services & Consulting
60
employees
2018
8 years old
Noida, UP
IN
₹6.2L PA avg
Avg at Briskwin IT Solutions
About
BriskWin IT provides specialized management solutions to enhance customer relationship management, focusing on Oracle applications and analytics.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.5/ 5
Culture
2.7
Career growth
2.4
Work-life
2.8
Employees rate it well for
Work-Life Balance38Work Satisfaction36
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