Full Stack Engineer Incident Response & Application Stability

Job Profile

The Full Stack Engineer – Incident Response & Application Stability is responsible for stabilizing and improving business-critical web applications and internal systems within one.com / group.one.

The role focuses on analyzing production incidents, identifying root causes, and implementing sustainable technical solutions to ensure system stability, maintainability, and reliable application performance. This role is designed for developing existing features instead of building new features.

You will work closely with incident management, support teams, developers, and product stakeholders to ensure stable and consistent user experience.

Responsibilities

• Investigate, analyze, and resolve incidents impacting internal and customer-facing applications
• Perform structured root cause analysis and implement sustainable fixes
• Respond to production issues and support system stability across applications
• Take ownership of technical issues from analysis to resolution
• Collaborate with support teams, developers, and stakeholders to reproduce and resolve issues
• Analyze software errors and review existing code
• Refactor code in line with coding standards and best practices
• Perform basic quality assurance of code and functionality
• Create and maintain documentation including incident reports, root cause analysis, and fixes
• Contribute to knowledge sharing and improvement of operational processes
  
  

Mandatory

Required Skills:

• Strong expertise in PHP (Laravel), RESTful & GraphQL APIs, and hands-on experience with MySQL/PostgreSQL including schema design and SQL optimization.
• Proficiency in HTML, CSS, and Vue.js, with solid understanding of unit testing using PHPUnit or Pest and modern testing best practices.
• Skilled in Git version control and adept at using Docker for environment setup and containerization.
• Strong troubleshooting and debugging skills
• Ability to analyze logs, reproduce issues, and identify root causes
• Understanding of software development and code quality practices
• Good communication skills for working with technical and non-technical stakeholders
  
  

Good To Have

• Exposure to Symfony and React.js
• Exposure to microservices, CI/CD pipelines, and API security concepts.
  
  

Qualifications

• 5 – 10 years of relevant experience in Software development.
• Bachelor's degree in computer science, IT or equivalent.
  
  

About Us

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.