FTE Helpdesk Specialist

About Iron Systems

Iron Systems is an innovative, customer-focused provider of custom computing infrastructure platforms, including network servers, storage, OEM/ODM appliances, and IoT & embedded systems.

For more than 15 years, customers have trusted us for our innovative problem solving combined with our IRON Holistic business model for design, engineering, supply chain management, integration, forward/reverse logistics, and global field support services.

We work closely with our OEM customers, freeing up the valuable resources you need to focus on innovating in your market and generating profits.

About The Role

We are seeking a detail-oriented and highly organized FTE Helpdesk Specialist to support the operational and administrative needs of our full-time engineer (FTE) workforce. This role is critical in managing day-to-day FTE logistics, including attendance tracking, timesheet verification, payroll coordination, and escalation handling. The ideal candidate will also act as a liaison between field engineers and internal teams, including program management, billing, and HR, to ensure streamlined communication and efficient service delivery.

Key Responsibilities

• Oversee and manage daily attendance, work schedules, and job assignments of FTEs.
• Ensure accurate and timely submission, review, and processing of timesheets.
• Collaborate with Billing teams to ensure timely and accurate payroll
• Act as the first point of contact for FTE-related operational escalations and resolve issues promptly.
• Coordinate effectively with internal stakeholders such as program management, billing, and other cross-functional teams to align on operational needs and deliverables.
• Maintain and update records, generate reports, and monitor compliance with internal policies
• Contribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations.
• Track, route, and redirect problems to correct resources.
• Maintain and update the data related to FTE on the Workforce Management portal
  
  

Job Qualification

• Graduate/Post Graduate
  
  

Skillset Required

• Proficient in MS Office Suite (especially Excel); experience with time-tracking and payroll systems is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced, deadline-driven environment.