FTC - Process Associate

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Fund Dealing team and feel like youre part of something bigger.

Title FTC Process Associate

Department Fund Dealing Capability

Location Gurugram

Reports To Team Leader/Assistant Manager

Level Grade 1

Job Type Fixed Term Contractor

Contract duration 11 months.

We have reorganized the core delivery teams into five different capability teams, namely- Fund Dealing Brokerage, Transfers Retirement, Client Account Management, Payments Distribution and Reconciliations Product Management. Capability teams have the skill sets persistently available to set and manage strategic direction, run and maintain the capability and to support a projected regulatory and mandatory change agenda.

The mission of the ''Fund Dealing'' team is to execute all types of trades for the retail and WI products while maintaining compliance with rigorous SLAs. This team is committed to delivering an exceptional customer experience by focusing on operational smoothness, reducing errors, and providing timely results, all aimed at fostering trust and satisfaction among clients. The team utilizes lean and six sigma methodologies and works closely with the product owner to drive overall process improvements, ensuring efficient and exceptional service delivery throughout the dealing journey.

We are looking for highly energetic individuals who are inquisitive, creative, and willing to challenge the status quo by identifying new and improved ways of working. The organisation provides an enabling environment where associates are encouraged to lead change, with strong sponsorship and support from senior management.

The Process Associate is expected to develop a detailed understanding of endtoend processes and play an active role in driving operational excellence. Key responsibilities include conducting process trainings, driving improvement initiatives, participating in projects, and supporting continuous improvement across the team.

The role also involves maintaining accurate and timely management information (MI), performing quality checks, documenting results, identifying process gaps or issues, and actively participating in discussions to agree and implement corrective actions.

This position offers the opportunity to contribute beyond BAU activities while developing strong process, analytical, and stakeholdermanagement skills.