Frontend Customer Service professional

Job Summary

We're looking for a proactive, tech-savvy, and customer-focused executive to ensure smooth interactions with our enterprise clients, from order placement to delivery and support. If you're someone who thrives in a fast-paced, growth-driven environment, this role is for you!

Job Details

• Type: Full time
• Location: Mumbai, Maharashtra
• Experience: 1-3 Years

Key Responsibilities

• Handle incoming calls and emails related to order status, shipping, and support.
• Assist clients in placing orders through our online portal and ensure timely deliveries.
• Coordinate with the sourcing team for product availability and updates.
• Process offline quote requests received from the Estimate team.
• Support the Sales Managers with custom offline jobs and job follow-ups.
• Monitor user feedback, manage certificate dispatches, and assist in marketing-driven service tasks.
• Act as the customer's representative internally-ensuring top-notch service at every stage.

What Makes You a Great Fit

• 1-3 years of customer support experience (preferably in e-commerce or B2B domains).
• Comfortable with email communication and online order systems.
• Proficient in MS Excel or Google Sheets (basic to advanced level).
• Excellent verbal and written communication skills.
• A natural problem-solver with good negotiation and persuasion skills.
• Tech-savvy and familiar with e-commerce platforms on a personal level.
• Strong time management and ability to handle multiple priorities.
• A team player who takes initiative and owns their responsibilities.