MUMBAI · FULLTIME
Front Office Trainee Executive
Marriott International
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed1–6 yrsfulltimeMumbai
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Section · 01
About this role
Assist staff with expediting problem payments (eg, problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i. e. , sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS
Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Safety trainingcounselingcredit cardAccountingHousekeeping
Section · Company
About Marriott International
Marriott International
Hospitality
14.9k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹4.6L PA avg
Avg at Marriott International
About
Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.2/ 5
Culture
4.9
Career growth
4.5
Work-life
4.4
Employees rate it well for
Job Security42Overall Company42
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