Front Office Supervisor

Role & responsibilities

• Ensure guests are welcomed and assisted professionally.
• Handle guest requests, complaints, and service recovery within the assigned shift.
• Support VIP and repeat guest experiences.
• Ensure consistency in guest service delivery standards.
• Supervise day-to-day Front Office operations during shifts.
• Monitor check-in and check-out activities.
• Assign duties and responsibilities to Front Office Associates.
• Ensure lobby, reception, and guest service areas are maintained as per standards.
• Coordinate with other departments for smooth operations.
• Conduct shift briefings and team updates.
• Monitor employee productivity, grooming, and attendance.
• Support training and development of team members.
• Ensure adherence to SOPs and company standards.
• Verify accuracy of guest records and shift documentation.

Report operational issues and service gaps.

Preferred candidate profile

• 1-4 years in Front Office operations.