Front Office Supervisor

Company Description Southern Star Group of Hotels is a well-established hospitality brand known for combining traditional warmth with modern conveniences. The group focuses on delivering high-quality service, comfort, and a distinctive local experience to guests. Each property is designed to offer seamless services and contemporary facilities, ensuring a hassle-free stay. Southern Star currently operates seven hotels across Karnataka, including locations in Bengaluru, Hassan, Mysuru, Davangere, Belgaum, and additional boutique properties in Bengaluru.

Role Description The Front Office Supervisor is a full-time, on-site role based at our Davangere property. This role is responsible for overseeing front office operations, including reception, guest check-in and check-out, and reservations management. The Front Office Supervisor ensures exceptional customer service, handles guest inquiries and concerns, and coordinates with other departments to deliver a smooth guest experience. Daily tasks include supervising front office team members, managing shift schedules, monitoring lobby standards, and maintaining accurate records and reports. The role also involves training staff on service procedures, ensuring adherence to hotel policies, and supporting operational improvements to enhance guest satisfaction.

Qualifications

• Strong supervisory skills, including team leadership, delegation, and performance monitoring.
• Proficiency in receptionist duties and front office procedures, including check-in, check-out, and handling guest inquiries.
• Demonstrated customer service skills, with a focus on guest satisfaction and problem resolution.
• Experience with reservations management, room allocation, and use of hotel property management systems.
• Effective communication skills, both verbal and written, with the ability to interact confidently with guests and colleagues.
• Prior experience in hotel front office or hospitality operations is highly desirable.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Basic computer literacy and familiarity with MS Office; knowledge of front office software is an advantage.
• Diploma or degree in Hotel Management, Hospitality, or a related field preferred, or equivalent practical experience.