Front Office Supervisor
Inde Hotels & Resorts · Not specified · onsite · Posted 38d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
- Review arrivals and departures to plan for the next day s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
- Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
- Ensure rooms are checked prior to guest s check-in to ensure they are clean, properly equipped and in a high standard of maintece.
- Implement and maintain guest recognition program.
- Assist in scheduling, training and providing feedback to Front Office Receptionist.
- Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
- Fluent in English.
The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Fort Barwara is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmPMSPoScrm platformsReceptionistHospitalitymaintenance
About Inde Hotels & Resorts
Inde Hotels & Resorts
Gurugram
IN
₹10.7L PA avg
Avg at Inde Hotels & Resorts
About
Intercontinental Hotels Group (IHG) India Private Limited operates in the hospitality industry, managing a portfolio of globally recognized hotel brands such as InterContinental, Holiday Inn, and Crowne Plaza. The company focuses on delivering exceptional guest experiences through premium accommodations, dining, and leisure services. Career opportunities include roles in hotel management, operations, sales, marketing, and customer service, reflecting its mission to provide world-class hospitality and create memorable stays for travelers across India and beyond.
Industries
HospitalityHotelReservationsResorts
Employee ratings
10 reviews
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2.5
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