Front Office Supervisor

Company Description Lords Plaza Ankleshwar is a newly built business hotel conveniently situated on old N.H.8, less than five minutes from the railway station. Designed for maximum guest comfort, the hotel features modern amenities such as LCD TVs, direct dialing ISD/STD facilities, and central air conditioning. Guests are welcomed by a grand, glittering lobby and have access to a fully equipped business center for corporate needs. The hotel also offers Blue Coriander, a multi-cuisine restaurant, and a large banquet/conference hall, making it suitable for both business and social events.
Role Description The Hospitality Professional will provide attentive, courteous service to guests throughout their stay, ensuring a welcoming and efficient experience from check-in to check-out. Daily responsibilities include supporting front office operations, coordinating with housekeeping and food & beverage teams, handling guest inquiries, and resolving issues promptly and professionally. The role involves assisting with restaurant and banquet service as needed, maintaining high standards of cleanliness, safety, and presentation in all guest-facing areas, and following hotel policies and procedures. This is a full-time, on-site role based at Lords Plaza in Ankleshwar, requiring flexible availability, including weekends and holidays.
Qualifications

• Strong Customer Service and Hospitality skills with a focus on guest satisfaction and professional demeanor.
• Effective Communication abilities, including clear verbal interaction, active listening, and courteous responses to guest needs.
• Knowledge of Food & Beverage operations and Hospitality Service standards in hotel, restaurant, or banquet settings.
• Previous experience in hotel, resort, or similar hospitality environment is preferred.
• Ability to work in a fast-paced setting, collaborate with diverse teams, and adapt to changing guest demands.
• Basic computer literacy and familiarity with hotel or reservation systems is an advantage.
• Formal education in Hospitality Management or a related field is beneficial but not mandatory.
• Willingness to work flexible hours, including shifts, weekends, and holidays as required.