Front Office Supervisor
Royal Orchid & Regenta Hotels · Delhi · onsite · Posted 61d ago
About a minute. You'll make an account on the way through.
About this role
About us
Royal Orchid Regenta Hotels is one of India s leading and rapidly expanding hotel brands, offering luxurious accommodations and services for business and leisure travelers. With over 120 hotels and resorts across 65+ locations in India and abroad, the brand operates more than 6,000+ rooms in the luxury, upper mid-market, and budget categories. Renowned for its exceptional dining experiences and high-quality service, the brand has established a strong reputation in the hospitality industry. Supported by over 265,000 loyalty members, Royal Orchid is listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
Key ResponsibilitiesSupervise the team and operation in all aspects, inclusive of but not limited to Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Provide ongoing training and support to front desk agents.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Maintain all front desk related equipment and a par stock of supplies.
Maintain a daily log of all guests opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
Help others adapt to new approaches, and assisted in training team members.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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About Royal Orchid & Regenta Hotels
Royal Orchid & Regenta Hotels
Bangalore
IN
About
Royal Orchid Hotels, India's fastest growing chain, caters to the business travellers in India. The group currently operates 100+ hotels - Bangalore, Mysore, Pune, Jaipur, and Hyderabad. The group is present across three different categories of hotels, enabling it to target top, middle & junior management of corporates. Royal Orchid is listed in the Bombay & National stock exchanges (BSE & NSE) and is governed by an independent board of eminent directors. The hotel chain also plans to have an international presence by 2010, with its properties coming up in key locations across India and in Darse-lam. Started in the seventies by Chender K Baljee, the Baljee Group (re-branded as Royal Orchid Hotels) will soon become one of India's most recognized names in hospitality. The hotel also operates the Presidency College of Hotel Management in Bangalore, which provides easy access to a ready pool of trained talent for keeping pace with the growing needs of the industry.
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