Front Office Sales Executive

1. Front Office Operations

• Manage daily front desk operations and ensure smooth member entry and exit.
• Greet and assist members and visitors professionally.
• Handle phone calls, WhatsApp enquiries, walk-ins, and membership enquiries.
• Maintain accurate member and visitor records.
• Coordinate appointments, trial sessions, and gym tours.
• Ensure the reception area is clean and presentable.Role & responsibilities

2. Sales & Business Development

• Achieve monthly membership sales targets.
• Convert walk-in enquiries and leads into memberships.
• Explain membership plans, packages, offers, and facilities to prospective members.
• Conduct gym tours and trial sessions for potential customers.
• Follow up with leads through calls and WhatsApp.
• Generate referrals from existing members.
• Promote membership upgrades, renewals, and additional services such as Personal Training.

3. Customer Service

• Build good relationships with existing and prospective members.
• Understand customer requirements and recommend suitable membership plans.
• Handle basic customer complaints and coordinate with the Club Manager for resolution.
• Follow up with members for renewals and pending payments.
• Maintain a positive and professional customer experience.

4. Sales Follow-up & Reporting

• Maintain daily lead and follow-up records.
• Update CRM/software with enquiries, follow-ups, and conversions.
• Submit daily sales and lead reports to the Club Manager.
• Track pending leads and ensure timely follow-up.
• Monitor individual sales targets and conversion performance.

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