Front Office (Riser) Executive
EIH · Gurugram · onsite · Posted 23d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
KeyResponsibilities
ShiftBriefing and Preparation
Receive assignments: Review the daily arrival/departure log, room allocations, VIP guestprofiles, special requests, and high-occupancy alerts.
Prep the station: Ensure the front desk area is immaculate, stock registration cards,keys, welcome kits, and functional office supplies.
GuestWelcoming and Registration
Greet and welcome: Welcome guests warmly with a professional demeanor, verifyidentification, and efficiently process check-ins according to companystandards.
Assess allocations: Verify room status, explain property amenities, breakfast timings, andguide guests or arrange bell desk assistance for luggage.
Manage expectations: Handle early check-ins or delays professionally, offering refreshmentsor waiting area options to maximize comfort.
Inquiriesand Upselling
Suggest and upsell: Explain room upgrades, property extensions, spa packages, orspecialized dining experiences to maximize revenue.
Record details: Actively listen to and log specific guest preferences, wake-up callrequests, newspaper preferences, or transportation needs.
Input records: Enterall data immediately into the Property Management System (PMS) to notifyhousekeeping, maintenance, or F&B teams.
GuestRelations and Desk Maintenance
Serve with care: Attend to guest inquiries, handle complaints promptly, and coordinatewith other departments to resolve issues smoothly.
Check satisfaction: Follow up with newly checked-in guests via in-room calls to ensure roomstandards meet their complete satisfaction.
Maintain the lobby: Discretely monitor the front desk and lobby area, ensuring it remainstidy, organized, and welcoming throughout the shift.
Billingand Departure Touch-ups
Present the check: Print, review, and present accurate folios upon checkout, securelyprocessing cash, credit cards, or room charges.
Final walk-through: Thank the guests genuinely for their stay, gather constructive feedback,wish them a safe journey, and arrange departure transit.
Update room status: Clear the guest profile in the PMS system immediately upon departure toalert housekeeping for room turnover.
End-of-ShiftWrap-up
Log completed work: Reconcile shift accounts, balance the cash float, drop off shiftreceipts, and pass on critical handovers to the next shift.
Unload and restock: Organize guest registration files, restock key cards, update the shiftlogbook, and prep the desk for the incoming team.
Requirementsand Skills
Education: Degreein Hotel Management / Hospitality Management is required.
Communication: Friendlydemeaner with excellent verbal communication, active listening, and stronginterpersonal skills.
Time Management: Ability to multitask, manage guest queues efficiently, and performunder pressure during peak check-in/out hours.
Attention to Detail: High standard of personal grooming, accuracy in financial transactions,and precise data entry into management systems.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
financial transactionsPMSFront DeskHospitalityTransportationProperty Management Systemhospitality managementtime managementmaintenanceUpsellData EntryHotel ManagementHousekeeping
About EIH
EIH
Hospitality
8.1k+
employees
1949
77 years old
Delhi/NCR, New Delhi
India
₹6.3L PA avg
Avg at EIH
About
EIH Limited Company is a member of the Oberoi Group & a leader in luxury hospitality. They operates hotels under 3 well-known names of Oberoi, Trident & Maidens.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
4.6
Career growth
3.0
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
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