Front Office Receptionist

Role & responsibilities

Front Office & Guest Relations

• Manage front office operations and ensure a professional and welcoming experience for visitors, guests and institutional stakeholders.
• Coordinate visitor registration, access, meetings and movement within the campus in liaison with relevant internal teams.
• Manage visitor hospitality, with particular attention to senior leadership, Board members, industry guests and other institutional visitors.

Conference Rooms & Visitor-Facing Areas

• Manage conference and meeting room bookings and ensure rooms are appropriately prepared and service-ready for scheduled meetings.
• Ensure the reception, conference rooms and key ground-floor visitor-facing areas are organised, presentable and maintained to expected standards.
• Coordinate with Housekeeping, Maintenance, IT/AV and other service teams for timely resolution of requirements.

Events & Institutional Visits

• Coordinate administrative and hospitality arrangements for institutional events, meetings and important visits, including venue readiness, seating, guest reception, F&B and related logistics.
• Liaise with Branding, Housekeeping, Transport, Security and other internal teams/service partners for smooth execution of events and visits.
• Maintain the event calendar/log, checklists and relevant records for effective planning and tracking.

Hospitality & F&B Coordination

• Coordinate refreshments, catering and hospitality requirements for visitors, meetings and institutional events.
• Liaise with cafeteria/catering partners to ensure timely service, appropriate presentation and adherence to agreed requirements.
• Maintain relevant service records for verification and bill coordination.

Front Office Administration

• Maintain adequate front-office, conference-room and hospitality supplies and coordinate timely replenishment.
• Maintain visitor, conference-room, event and front-office records/MIS.
• Support other front-office and administrative requirements based on operational needs.

Preferred candidate profile

Qualification & Experience

• Graduate in any discipline, preferably in Hospitality, Hotel Management or a related field.
• 2 - 5 years of relevant experience in Front Office, Guest Relations, Hospitality, Corporate Administration or Event Coordination.
• Experience in a corporate, educational, hospitality or institutional environment preferred.