Front Office Receptionist

Front Office Executive VIT Bhopal

Company: Dr. Morepen Home
Location: VIT Bhopal
Department: Front Office / Healthcare Operations
Experience: 14 Years

About the Role

Dr. Morepen Home is looking for a Front Office Executive to manage front-desk operations and ensure a smooth and professional experience for patients, visitors, and guests at our VIT Bhopal facility.

Key Responsibilities

• Manage day-to-day front office and reception operations.
• Handle patient registration, appointments, queries, and coordination.
• Manage IPD and OPD billing and related documentation.
• Maintain accurate patient records and data.
• Prepare and maintain daily/weekly Excel reports related to patients, billing, appointments, and front-office operations.
• Perform regular Excel-based reporting, data entry, and MIS updates.
• Coordinate with doctors, nurses, and internal teams for smooth operations.
• Handle calls, visitors, and patient interactions professionally.
• Ensure timely and accurate communication with patients and internal teams.

Requirements

• 1–4 years of experience in hospital/healthcare front office or a similar role.
• Knowledge of IPD/OPD billing is an added advantage.
• Candidates from a hotel/hospitality background with strong front-office experience and knowledge of hotel/front-office software are also welcome.
• Good working knowledge of MS Excel and Excel reporting/MIS.
• Strong verbal and written communication skills.
• Basic knowledge of ChatGPT and AI tools.
• Excellent patient/customer handling and interpersonal skills.
• Professional, well-groomed, and presentable personality.
• Ability to coordinate effectively with multiple teams.

What We Offer

• Accommodation provided by the company
• Food provided by the company
• Opportunity to work with a growing healthcare organization.