Front Office & Patients Relationship

Qualification

• Graduate in any discipline
• 1 to 3 years of experience in a hospital, healthcare, or customer service environment
• Proficiency in MS Office and Hospital Information System (HIS) is preferred

Job Summary

The Front Office Executive is responsible for managing patient registration, appointments, admissions, billing coordination, and enquiries while ensuring a seamless, courteous, and professional patient experience in accordance with hospital policies and service standards.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner.
• Register patients, schedule appointments, and manage OPD/IPD admissions.
• Handle patient enquiries, phone calls, and direct them to the appropriate departments.
• Coordinate with billing, nursing, and clinical teams to ensure smooth patient flow.
• Maintain accurate patient records and documentation in the Hospital Information System (HIS).
• Guide patients on hospital services, procedures, and insurance/TPA requirements.
• Handle patient feedback and escalate concerns when required.
• Ensure compliance with hospital policies, confidentiality, and NABH standards.
• Support cash collection, billing coordination, and end-of-day reconciliation, as applicable.