Front Office Officer

Job Title: Front Office Officer

Key Responsibilities:

Greeting and Welcoming Visitors:

Greet clients, visitors, and guests in a polite, friendly, and professional manner.

Direct them to the appropriate departments or personnel.

Managing the Reception Area:

Oversee the reception area and ensure it remains clean, organized, and welcoming at all times.

Handle the phone system, take messages, and transfer calls efficiently.

Scheduling and Appointments:

Assist in managing and scheduling appointments or meetings for staff or clients.

Ensure meeting rooms are prepared, and all necessary materials are available.

Administrative Support:

Perform administrative duties such as data entry, managing office supplies, and filing documents.

Handle incoming and outgoing mail and packages.

Handling Queries:

Respond to client inquiries and provide information as needed, either in person, over the phone, or via email.

Resolve issues or redirect clients to the appropriate team if required.

Coordination:

Coordinate with different departments to ensure the office runs smoothly.

Assist with managing office events or functions when needed.

Maintaining Office Systems:

Manage front office systems like phone lines, computer systems, and other office equipment.

Ensure security protocols are followed, such as visitor logs and access controls.

Customer Service:

Provide exceptional customer service by addressing concerns or queries promptly and professionally.

Act as the first point of contact for customers and clients, ensuring a positive experience.

Skills & Qualifications:

• Hotel Management / Aviation or any graduation
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office or other office management software.
• Previous experience in customer service or administrative roles is preferred.
• Ability to work under pressure and handle challenging situations professionally.