Front Office Manager

• Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination.
• Ensure exceptional guest service and maintain high standards of guest satisfaction.
• Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.
• Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams.
• Lead, train, motivate, and develop the Front Office team to achieve operational excellence.
• Ensure proper coordination with Housekeeping, Sales, Revenue, Reservations, and other hotel departments.
• Monitor guest feedback, online reviews, and service recovery initiatives.
• Ensure compliance with hotel policies, standard operating procedures, safety standards, and statutory requirements.
• Prepare departmental reports, duty rosters, and performance updates.
• Control departmental expenses while maintaining service quality and operational efficiency.
• Bachelor s degree or diploma in Hotel Management or a related field.
• Minimum 5-8 years of experience in the hotel industry, preferably with experience in a supervisory or managerial Front Office role.
• Strong knowledge of hotel property management systems (PMS), guest handling, room inventory, and Front Office procedures.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Strong guest relationship management and complaint-handling abilities.
• Good understanding of room revenue, upselling, occupancy management, and departmental budgeting.
• Proficiency in English; knowledge of additional languages will be an advantage.
• Guest-centric, professional, and well-groomed.
• Strong leadership and team management capabilities.
• Excellent decision-making and conflict-resolution skills.
• Ability to work under pressure and manage multiple priorities.
• Passionate about delivering memorable guest experiences and maintaining brand standards.

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