Front Office Manager

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
  
• Handle guest complaints and feedback, resolving issues promptly and professionally.
  
• Supervise receptionist activities, including phone handling and email management.
  
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
  
• Maintain accurate records of guest interactions and transactions.