Front Office Manager

Role & responsibilities

• Manage and lead the front office team, ensuring consistent delivery of outstanding customer service and efficient operations.
• Lead the front office team and ensure adherence to company policies and standards.
• Oversee all aspects of guest check-in and check-out processes, ensuring a smooth and personalized experience for every visitor.
• Monitor and analyze key performance indicators, such as guest satisfaction scores, occupancy rates, and revenue metrics, to identify areas for improvement. 
• Implement strategies to enhance operational efficiency.
• Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless service delivery.
• Resolve any guest concerns or issues in a timely and professional manner.
• Work with OTA partners to manage and Run the promotions Ads to upsale the bookings .

Perks and benefits

Free meal, Free Accommodation, Provident fund