Front Office Manager
Hilton · Gurugram · onsite · Posted 41d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Ensure that departments achieve or exceed guest's service expectations
- Control all purchases for the department, consistently aware of quality and cost
- Prepare team member schedules in accordance with budgets and business forecasts
- Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary action.
- Knowledge of budget preparation, payroll, and cost spending controls
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Ensure that all the statutory requirements for in house guests are met (C–Forms etc.)
- Maintain high standards of personal appearance, grooming and hygiene in accordance with the hotel policy
- To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time.
- To ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
- To ensure current knowledge of key hotel and department financial targets
- To maintain a working knowledge of key costs associated with the department
- To assist in the preparation of budgets and/or forecasts if required
- Administration
- To assist in any inventory/stock taking as/when required.
- To ensure that all projects, departmental reports, schedules, are completed accurately and punctually.
- To participate in monthly staff meetings and daily follow up action briefings
- To assist in updating sections of the Departmental Operations Manual when required.
- To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity/multi-skilling is maximized to control payroll costs.
- To be demanding of quality focused standards and not accept those below hotel specifications.
- To demonstrate full working knowledge of all duties and tasks in the place of work.
- To provide a friendly, courteous and professional service at all times to both internal and external customers.
- To ensure confidentiality of all information regarding guests/staff and/or the hotel operations is not disclosed to unauthorized persons at any time.
- To be flexible and undertake any other reasonable duties and responsibilities as assigned, including redeployment o to alternative departments/areas if required, to meet business demands and guest service needs.
Sourced from foundit
Skills
Inventory stock takingcost spending controlsdepartmental reportsconfidentialitybudget preparationmultiskillingPayroll
About Hilton
Hilton
Hospitality
3.1k+
employees
1919
107 years old
Mclean, Virginia
United States (USA)
About
Hilton's portfolio of hotels and distinct brands across the globe.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
580 reviews
4.1/ 5
Culture
4.0
Career growth
3.6
Work-life
3.9
Employees rate it well for
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