Front Office Manager
Arka Resorts Spa · Rishikesh · onsite · Posted 44d ago
About a minute. You'll make an account on the way through.
About this role
Front Desk Operations
Supervise daily reception activities.
Ensure smooth check-in and check-out.
Monitor room allocation and availability.
Ensure accurate guest registration and billing.
Guest Relations
Welcome VIPs and important guests.
Handle guest complaints and service recovery.
Ensure guest requests are followed up promptly.
Maintain high standards of hospitality and guest satisfaction.
Team Management
Supervise receptionists, guest relations executives, bell desk and other front-office staff.
Prepare staff schedules and duty rosters.
Train and coach employees.
Monitor staff performance and grooming standards.
Coordination With Other Departments
Coordinate closely with Housekeeping for room status.
Sourced from naukri