Front Office Manager

Benefits :

Tax Free Salary + Food + Accommodation + Local Allowances + Air Tickets + 30 Days Paid Leave after 2 Years

Role & responsibilities :

• Lead and supervise the Front Office team, ensuring excellent service and operational standards.
• Manage check-in/check-out, guest relations, reservations, room allocation and daily Front Office operations.
• Handle VIP guests, complaints and service recovery professionally.
• Coordinate closely with Housekeeping, Sales, Accounts, Security and other departments.
• Monitor room inventory, availability, rates and distribution channels.
• Support revenue management, including occupancy, ADR, RevPAR, pricing and demand analysis.
• Manage and monitor OTA platforms, channel manager and online bookings.
• Ensure accurate billing, cash handling, credit control and financial procedures.
• Prepare duty rosters, conduct team briefings and develop Front Office staff.
• Monitor guest feedback, operational KPIs and implement continuous improvements.
• Ensure compliance with hotel SOPs, safety, security and guest-data requirements.