Front Office Manager

Company Description Radisson Khajuraho is a luxury hotel located in the cultural heart of Khajuraho, offering guests an elegant stay amid beautifully landscaped gardens. The property blends traditional charm with contemporary design, creating a sophisticated yet welcoming atmosphere. Guest rooms are thoughtfully designed for comfort, combining modern amenities with refined aesthetics. The hotel is known for warm hospitality and attentive service that aims to create memorable experiences for every guest. Team members join a professional, guest-focused environment where service excellence and care are highly valued.

Role Description The Front Office Manager is a full-time, on-site role based at Radisson Khajuraho in Khajuraho. This role oversees all front office operations, including reception, guest services, concierge, and reservations, ensuring a smooth and efficient guest experience from arrival to departure. Daily responsibilities include managing front office team members, coordinating room assignments, handling guest inquiries and escalations, and maintaining high standards of service and hospitality. The Front Office Manager will monitor occupancy, forecast demand, and collaborate with housekeeping, food and beverage, and other departments to optimize guest satisfaction and operational efficiency. The role also involves training and mentoring staff, implementing standard operating procedures, managing cash and billing processes, and ensuring compliance with hotel policies and safety standards.

Qualifications

• Strong leadership and team management skills, with experience supervising front office or guest service teams.
• Excellent guest relationship and customer service skills, including conflict resolution and handling feedback with professionalism.
• Solid understanding of hotel operations, front office procedures, and reservation systems (knowledge of PMS/CRM tools preferred).
• Effective communication skills in English (additional local or international languages are an advantage).
• Well-developed organizational and time management abilities, with attention to detail and accuracy in billing and reporting.
• Ability to work on-site in Khajuraho, with flexibility for shifts, weekends, and holidays as required by hotel operations.
• Prior experience in a hotel front office or hospitality management role, preferably in an upscale or luxury property.
• Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• Proficiency in basic computer applications and familiarity with hotel software and reporting tools.
• Commitment to creating an inclusive, respectful work environment and delivering high-quality service to diverse guests.