Front Office Lead

Join Our Team: Front Office Lead

We are seeking a professional, proactive Front Office Lead to join our team in Bangalore. In this pivotal role, you will be the face of our company, maintaining a welcoming, business-friendly environment and serving as the primary point of contact for all visitors and employees

As the Lead, you will oversee high-level front-desk operations, ensuring seamless coordination across internal departments and external stakeholders while delivering exceptional service.

Key Responsibilities

• Visitor Management: Greet business and personal visitors with professional courtesy, issue visitor passes via the VMS, and coordinate arrival notifications with hosts.
• Administrative Support: Assist employees with meeting room bookings, loaner cards, client visit coordination, and large group invitations.
• Communication & Logistics: Manage board line calls and front-desk emails according to company policy, and handle the dispatch of couriers, mail, and packages.
• Agency Liaison: Act as the first point of contact for law enforcement and government agencies, ensuring they are connected to the appropriate internal host.
• Onboarding: Support new hire logistics, including the preparation of ID cards and welcome kits.
• Security & Confidentiality: Ensure strict compliance with security protocols and safeguard proprietary information at all times.
• Qualifications & Experience
• Education: Graduate degree; a diploma or degree in Hospitality, Office Management, or Front Desk Operations is preferred.
• Experience: 5-7 years of experience in corporate front office or administrative roles.
• Technical Skills: Proficiency in MS Office Suite and experience with visitor management software (VMS) or digital scheduling tools.
• Communication: Strong verbal and written communication skills in English and the local language.
• Tools: Well-versed in operating office equipment such as printers and landlines.
  
  

Key Competencies

• Expertise in multitasking and attention to detail within a fast-paced environment.
• Exceptional interpersonal and customer service skills.
• Strong organizational and time-management abilities.
• A problem-solving mindset with the ability to remain calm under pressure.
• A tech-savvy approach and a commitment to handling confidential information with discretion.