Front Office - ISS Facility Services - Mumbai- Goregaon

Greetings from ISS Facility Services!!

Preferred Background: Aviation / Airport / Airline / Hospitality
Location: Mumbai - Goregaon
Experience: 25 years

Role Overview
We are looking for a well-groomed, customer-focused Front Office Executive with an aviation, airline, airport, hospitality, or premium customer-service background. The individual will be responsible for managing the front desk/reception area, handling visitors and clients, coordinating with internal teams, and ensuring a professional and seamless experience at the facility.

Key Responsibilities

• Manage the front desk/reception area and ensure a professional and welcoming environment.
• Greet and assist visitors, clients, employees, and other stakeholders with a high level of courtesy and professionalism.
• Handle visitor registration, access control, passes, and related documentation as per site protocols.
• Manage incoming calls, emails, queries, and direct them to the appropriate departments.
• Coordinate with Security, Housekeeping, Engineering, Administration, and Facility Management teams for smooth day-to-day operations.
• Handle visitor and guest requests efficiently and ensure timely resolution.
• Maintain visitor records, logs, reports, and other front-office documentation.
• Support meeting room bookings, visitor arrangements, refreshments, and other administrative requirements.
• Ensure compliance with organizational SOPs, safety guidelines, and security protocols.
• Handle customer complaints and escalations professionally and coordinate with relevant teams for resolution.
• Maintain high standards of grooming, etiquette, communication, and customer service.
• Support emergency response and evacuation procedures as required.
• Ensure the reception and waiting areas are maintained to a high standard.
• Prepare daily/weekly reports related to visitor management and front-office activities.

Preferred Candidate Profile

• Graduate in any discipline; certification/diploma in Aviation, Hospitality, Travel & Tourism, or Customer Service will be an advantage.
• 2–5 years of experience in aviation, airline, airport, lounge, hospitality, premium reception, or corporate front office.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and interpersonal skills.
• Professional grooming and good etiquette.
• Ability to remain calm and composed while handling difficult customers or situations.
• Good coordination and multitasking skills.
• Basic knowledge of MS Office and email communication.
• Day shifts