Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec City
Inde Hotels & Resorts · Hyderabad · onsite · Posted 45d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Guest Handling
- Welcome guests warmly and ensure a smooth check-in and check-out process
- Provide accurate information about hotel services, facilities, and local attractions
- Handle guest queries, requests, and complaints promptly and professionally
- Ensure a positive first and last impression for all guests
- Front Desk Operations
- Manage reservations, room assignments, and billing procedures
- Maintain proper records in the Property Management System (PMS)
- Coordinate with housekeeping for room readiness and special requests
- Ensure lobby and front desk area is clean and presentable
- Service Standards
- Follow IHG / Holiday Inn Express brand standards and SOPs
- Maintain grooming and hygiene standards at all times
- Deliver consistent and high-quality guest service
- Communication
- Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs
- Report any issues or guest feedback to the supervisor
- Maintain clear and professional communication with guests and team members
- Cash & Billing
- Handle cash, card transactions, and billing accurately
- Ensure compliance with financial procedures and audit requirements
- Strong communication and interpersonal skills
- Customer-focused attitude
- Basic computer knowledge (PMS preferred)
- Problem-solving ability
- Ability to work in shifts
- Graduate / Diploma in Hotel Management preferred
- Freshers or candidates with 0–2 years of experience in hospitality
Sourced from foundit
Skills
Basic computer knowledgeProperty Management System
About Inde Hotels & Resorts
Inde Hotels & Resorts
Gurugram
IN
₹10.7L PA avg
Avg at Inde Hotels & Resorts
About
Intercontinental Hotels Group (IHG) India Private Limited operates in the hospitality industry, managing a portfolio of globally recognized hotel brands such as InterContinental, Holiday Inn, and Crowne Plaza. The company focuses on delivering exceptional guest experiences through premium accommodations, dining, and leisure services. Career opportunities include roles in hotel management, operations, sales, marketing, and customer service, reflecting its mission to provide world-class hospitality and create memorable stays for travelers across India and beyond.
Industries
HospitalityHotelReservationsResorts
Employee ratings
10 reviews
2.8/ 5
Culture
2.7
Career growth
2.5
Work-life
3.2
Employees rate it well for
Work-Life Balance30Overall Company28
Find them on