Front Office Executive

Company Overview

Tropical Agrosystem (India) Pvt. Ltd., part of the Jhaver Group, is a pioneer and leader in Indias crop protection and nutrition industry, offering sustainable solutions across chemical and organic segments. Established in 1969, the company blends rich heritage with innovation to improve the lives of farming communities through responsible and conscious agriculture. www.tropicalagro.in

Position Overview

The Front Office Executive will be the first point of contact for visitors, employees, and callers at the Chennai office. The role is responsible for managing reception operations, handling calls and enquiries professionally, coordinating visitor appointments, and providing day-to-day administrative support to ensure a welcoming and organized office environment.

Key Responsibilities

• Welcome visitors, guests, and business partners in a courteous and professional manner, and direct them to the person concerned or department.
• Attend incoming telephone calls, transfer calls appropriately, and take accurate messages when required.
• Maintain visitor records, appointment schedules, and meeting-room bookings.
• Coordinate with internal teams to ensure meeting rooms are ready and visitors are attended to on time.
• Receive, sort, record, and distribute incoming courier, mail, and other documents; coordinate outgoing courier dispatches.
• Maintain the reception area and ensure it remains clean, organized, and presentable.
• Provide basic administrative support, including maintaining registers, preparing simple reports, and managing office stationery or front-office supplies.
• Coordinate with housekeeping, security, facilities, and other service providers for routine office requirements.
• Assist with employee and visitor queries and direct requests to the appropriate team.
• Handle confidential information and office communications with discretion.
• Perform other front-office and administrative duties as assigned by the reporting manager.

Expected Outcomes

• Professional and welcoming experience for visitors and callers.
• Accurate and up-to-date visitor, call, courier, and appointment records.
• Smooth coordination of meetings and day-to-day reception activities.
• Timely handling of routine administrative requests and effective upkeep of the reception area.

Candidate Profile

• 1-3 years of experience in front office, reception, administration, or customer service; corporate office experience preferred.
• Graduate in any discipline; relevant front-office or administration qualification is an advantage.
• Good verbal communication and interpersonal skills; proficiency in English and Hindi, with Tamil preferred for the Chennai location.
• Basic computer proficiency, including MS Office, email, and calendar management.
• Well-groomed, courteous, service-oriented, and professional in handling visitors and calls.
• Organized, punctual, attentive to detail, and capable of managing multiple tasks.
• Ability to maintain records accurately and handle confidential information responsibly.

Key Traits

• Professionalism and a service-oriented attitude
• Strong communication and interpersonal skills
• Ownership, reliability, and punctuality
• Attention to detail and organizational ability
• Positive attitude and willingness to support the team