Front Office Executive

Job Description: Front Office Executive (Real Estate)

Job Title: Front Office Executive / Real Estate Receptionist Department: Administration Reports To: Office Manager / HR Manager Location: Mezzanine Floor, No.63/3, Railway Parallel Rd, 4th Block, Kumara Park West, Seshadripuram, Bengaluru, Karnataka 560020

Employment Type: Full-Time

Timings : Monday to Saturday 10 am to 7 pm

Position Summary

We are seeking a highly organized, professional, and welcoming Front Office Executive to be the face of our real estate firm. The ideal candidate will provide exceptional customer service to our clients, buyers, and sellers while ensuring the front desk operations run smoothly. This role blends administrative support, communication management, and operational coordination, playing a critical part in helping our real estate agents and brokers succeed.

Key Responsibilities

Front Desk & Client Relations

• Act as the first point of contact for the office; warmly greet and welcome clients, visitors, and vendors.
• Ensure the reception area, conference rooms, and common spaces are consistently clean, organized, and presentable.
• Provide a high level of customer service, ensuring visitors are comfortable and quickly directed to the appropriate real estate agent or staff member.

Communication & Scheduling

• Manage a multi-line telephone system; answer, screen, and direct incoming calls professionally and promptly.
• Address basic client inquiries regarding property listings, office hours, and general services.
• Schedule and confirm client meetings, property showings, and open houses using the company's calendar system.
• Manage the general office email inbox, responding to routine inquiries and routing important messages to the correct brokers.

Administrative & Real Estate Support

• Assist agents with data entry, maintaining and updating client databases (CRM), and organizing physical and digital files.
• Support the marketing team by helping to print, bind, and prepare property brochures, flyers, and listing presentation packets.
• Sort and distribute incoming mail and packages; coordinate outgoing mail and courier services.
• Assist with basic bookkeeping or expense tracking if required (e.g., collecting rent checks, recording earnest money deposits).

Office Operations

• Monitor and manage inventory of office supplies, stationery, and pantry items; place orders as needed.
• Coordinate with external vendors, property management, and maintenance staff for any office repairs or services.
• Manage the check-in and check-out process for property keys and lockboxes used by agents.

Qualifications & Requirements

• Education: Bachelors degree in Business Administration, Communications, or a related field preferred.
• Experience: 13 years of proven experience as a Front Desk Executive, Receptionist, or Administrative Assistant. Previous experience in the real estate, property management, or hospitality industry is a significant advantage.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable operating standard office equipment (printers, scanners, multi-line phone systems).
• Soft Skills:
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a polite, professional, and empathetic.
• Excellent organizational and time-management abilities, with the capacity to multitask in a fast-paced environment.
• High attention to detail and a proactive problem-solving mindset.
• Must Know Tally