Front Office Executive

Job Description Front Office Executive

Company: Surya Informatics Solutions Pvt. Ltd.
Location: Chennai, Tamil Nadu
Department: Administration & Customer Support
Salary: Starting from 15,000 per month (based on skills and experience)
Employment Type: Full-Time

About the Company

Surya Informatics Solutions Pvt. Ltd. is an IT services company established in 2015, providing digital marketing, recruitment, and technology-driven business solutions. We are looking for a professional, well-organized, and customer-friendly Front Office Executive to manage front desk operations, handle customer enquiries, and support daily administrative activities.

Job Summary

The Front Office Executive will be responsible for managing incoming calls, welcoming visitors, coordinating with internal teams, maintaining records, and assisting with customer enquiries related to the company's services and business activities.

Key Responsibilities

• Handle incoming and outgoing calls professionally and direct enquiries to the appropriate departments.
• Welcome visitors, clients, and candidates, ensuring a positive first impression.
• Respond to customer enquiries and provide accurate information about relevant services and processes.
• Coordinate with customers regarding application status, documentation requirements, follow-ups, and general service-related queries.
• Maintain proper records of customer interactions, enquiries, appointments, and follow-up activities.
• Forward customer requests to the concerned departments and ensure timely communication.
• Follow up with customers regarding pending documents, application updates, and service-related requirements.
• Maintain daily call logs, enquiry sheets, and other administrative records.
• Assist with appointment scheduling, email communication, and routine office administration.
• Ensure professional communication, confidentiality, and a customer-focused approach at all times.

Required Skills

• Good verbal communication skills in English and Tamil.
• Basic computer knowledge, including MS Office, email, and data entry.
• Strong telephone etiquette and customer-handling skills.
• Good interpersonal skills, patience, and a positive attitude.
• Ability to manage multiple tasks and maintain accurate records.
• Willingness to learn company processes and customer service procedures.

Eligibility

• Any degree or relevant educational qualification.
• Freshers and candidates with relevant experience can apply.
• Prior experience in front office, telecalling, reception, or customer support is an added advantage.

What We Offer

• Professional working environment.
• Training and guidance on company processes.
• Opportunities to develop communication, coordination, and customer relationship skills.
• Career growth based on performance and commitment.

Interested candidates can apply with their updated resume.