Front Office Executive

Role & responsibilities

1. Front Desk Management
   
• Welcome and attend to visitors, donors, beneficiaries, and guests professionally.
• Manage incoming calls, emails, and general inquiries.
• Maintain visitor records and ensure proper visitor coordination.
• Direct visitors to the concerned departments or personnel.
2. Administrative Support
   
• Manage appointments, meeting schedules, and conference room bookings.
• Handle incoming and outgoing courier, postal mail, and documents.
• Maintain records, registers, files, and other administrative documents.
• Support daily office administration and coordination.
3. Stakeholder Coordination
   
• Coordinate with internal teams, external agencies, vendors, and other stakeholders.
• Assist in organizing meetings, events, workshops, and foundation activities.
• Provide relevant information and assistance to beneficiaries and visitors as required.
4. Communication and Documentation
   
• Draft basic emails, letters, and official communications.
• Maintain confidentiality of organizational information and records.
• Ensure timely communication of messages to the concerned team members.
5. Office Management
   
• Ensure the reception area is clean, organized, and presentable.
• Monitor basic office supplies and coordinate replenishment.
• Support the HR and Administration team in routine office activities.

Educational Qualification

• Graduate in any discipline; candidates with a diploma in office administration may also be considered.

Experience

• 13 years of experience in front office, reception, customer service, or administrative support.
• Freshers with excellent communication and interpersonal skills may also be considered.

Required Skills

• Good verbal and written communication skills.
• Proficiency in MS Office, email, and basic computer applications.
• Strong interpersonal skills and a professional approach.
• Good organizational and multitasking abilities.
• Pleasant personality, patience, and a service-oriented attitude.
• Ability to handle visitors and confidential information responsibly.

Preferred candidate profile