Front Office Executive

About us

Royal Orchid & Regenta Hotels is one of India s leading and rapidly expanding hotel brands, offering luxurious accommodations and services for business and leisure travelers. With over 120 hotels and resorts across 65+ locations in India and abroad, the brand operates more than 6,000+ rooms in the luxury, upper mid-market, and budget categories. Renowned for its exceptional dining experiences and high-quality service, the brand has established a strong reputation in the hospitality industry. Supported by over 265,000 loyalty members, Royal Orchid is listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).

Supervise the team and operation in all aspects, inclusive of but not limited to Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members.

Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

Provide ongoing training and support to front desk agents.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Maintain all front desk related equipment and a par stock of supplies.

Maintain a daily log of all guests opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.

Help others adapt to new approaches, and assisted in training team members.