Front Office - Executive

Role & responsibilities

• To receive the customer with a pleasant smile and wish them.
• To attend telephone calls politely and precisely adhering to telephonic etiquettes.
• To perceive if the client is a new client or an old client (Already registered).
• EDD management during registration
• To get the information about purpose of visit and guide them to the concerned Consultant & department.
• To give the registration forms and help them to fill and guide them to the OPD.
• To collect the reference letters if any and shall duly informed to marketing team through email / phone.
• To make an entry of the referred doctors name and address in the computer.
• To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
• To check whether the client has filled all relevant data in the registration form.
• To collect the fees for registration and prepare the receipt and handover to them.
• To give the registration card to the client.
• To handover the client folder to the concerned OPD.
• To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
• To capture the source of awareness of the customer
• To guide the visitors to the concerned room / departments.
• To provide information regarding various services offered and about preventive medical health check-ups.
• To answer various queries of the customer
• To maintain Consultants / Doctors appointment schedule.
• To prepare the Daily statistics report
• To maintain relevant registers in their respective areas.
• To adhere to the safety norms of hospital and to follow both customer / staff safety.
• To maintain proper decorum during working hours as per company standards.
• To collect service feedback form from the customer

Preferred candidate profile

Perks and benefits

As per the Industry Norms