Front Office Executive

Job Summary:

We are looking for a warm, welcoming, and customer-focused Customer Service Officer

(Receptionist) to be the first point of contact for our clients. The CSO will manage front desk

operations, provide outstanding customer service, schedule appointments, and ensure smooth day-

to-day clinic functioning.

Key Responsibilities:

• Greet all clients and visitors with a positive, helpful attitude.

• Manage front desk activities, including answering calls, handling inquiries, and scheduling

appointments.

• Maintain and update customer records accurately in the system.

• Coordinate with audiologists and support staff to ensure timely service delivery.

• Follow up with clients for appointment confirmations, feedback, and service reminders.

• Maintain a clean, organized, and professional reception area.

• Handle basic administrative tasks such as filing, billing support, and inventory checks for

front desk supplies.

• Provide information about services, offers, and promotions to clients.

• Ensure excellent customer experience by addressing queries and concerns promptly.

• Assist in in-clinic BTL activities (e.g., health check-up camps, awareness drives, small events).

• Maintain confidentiality of client information as per company policies.

Qualifications:

• Minimum HSC (12th pass); a Diploma or Bachelor's degree is preferred.

• 13 years of experience as a receptionist, front office executive, or customer service officer,

preferably in healthcare, clinics, hospitals, or retail sectors.

• Basic computer skills (MS Word, Excel, CRM software).

• Good verbal and written communication skills in English and local language.

• Polite, professional, and customer-friendly attitude.

Skills:

• Excellent interpersonal and communication skills.

• Ability to multitask and prioritize workload efficiently.

• Strong organizational and problem-solving abilities.

• Positive attitude, with a commitment to client satisfaction.