Front Office Executive

Role & responsibilities

We are looking for a *customer-focused, energetic, and well-groomed Front Office Executive* to be the first point of contact for our guests. The role involves managing guest check-ins and check-outs, handling guest queries and requests, coordinating with internal teams, and ensuring a smooth and positive guest experience throughout their stay.

### Key Responsibilities

* Welcome and greet guests in a warm, professional, and courteous manner.

* Manage the complete *check-in and check-out process* as per company SOPs.

* Handle guest queries, requests, and complaints and ensure timely resolution.

* Maintain accurate guest records and update required information in the system.

* Coordinate with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure smooth property operations.

* Handle room allocations, booking-related queries, and guest requests.

* Ensure proper collection and recording of payments, wherever applicable.

* Manage calls, emails, and other guest communications professionally.

* Provide guests with information about resort facilities, services, activities, and nearby locations.

* Follow all company policies, operational processes, and safety standards.

* Ensure the front desk area is clean, organized, and welcoming at all times.

* Maintain proper shift handovers and ensure effective communication between teams.

* Support the Operations Manager in day-to-day resort operations.

* Proactively identify opportunities to improve guest satisfaction and overall service quality.

### Required Skills

* Good communication and interpersonal skills.

* Customer-service-oriented approach with a positive and welcoming attitude.

* Ability to handle guest concerns calmly and professionally.

* Basic computer knowledge and ability to work with operational systems.

* Good coordination and teamwork skills.

* *Good personal hygiene, grooming, and professional appearance.*

* Good verbal communication skills in *English, Hindi, and the local language*.

* Ability to multitask and work in a fast-paced hospitality environment.

* Willingness to work in *rotational shifts, including weekends and holidays*.

### Eligibility

* *Education:* 12th Pass / Diploma / Graduate preferred.

* *Experience:* Freshers can apply. Prior experience in hospitality, front office, customer service, or retail will be an added advantage.

* Strong customer orientation, a positive attitude, and willingness to learn are essential.

### Accommodation & Food

* *Accommodation and food will be provided by the resort.*

* As this is a *live-in property role, the selected candidate is expected to **stay at the resort premises* during their employment.

* Candidates should be comfortable working and staying at the property as per the assigned shift schedule and operational requirements.

Ideal Candidate

The ideal candidate should be *friendly, well-groomed, customer-oriented, responsible, and comfortable working in a resort environment*. Strong communication skills, a service mindset, and the ability to work effectively with different teams are important for success in this role

Food and Accomdation provided