Front Office Executive

Company: TRU Realty Pvt Ltd
Department: Administration
Employment Type: Full-Time
Work Mode: In-office
Location: Santacruz West, Mumbai

Company Overview:
TRU Realty Pvt Ltd is an emerging, new-age real estate developer recognized among the Forbes India Select 200 Companies and certified as a Great Place to Work. Operating primarily across Pune and Mumbai, we focus on making the home-buying journey transparent, reliable, and data-driven.

Role Overview:
We are seeking a highly presentable, articulate, and organized Front Office Executive to manage our reception area in Santacruz West. As the first point of contact for our customer, clients, channel partners, and stakeholders, you will play a crucial role in creating a positive and professional first impression. The ideal candidate will have a strong customer-service attitude, excellent administrative skills, and the ability to seamlessly manage high-traffic front desk operations.

Key Responsibilities:

• Visitor & Guest Management: Welcome and greet clients, investors, channel partners, and vendors with a professional and warm demeanor. Ensure all guests are attended to promptly and comfortably in the waiting lounge.
• Inquiry & Call Handling: Answer, screen, and seamlessly route incoming phone calls. Provide basic and accurate information regarding real estate projects, office locations, and general inquiries to walk-in clients and callers.
• Facility & Meeting Coordination: Manage the booking calendar for conference and meeting rooms. Ensure the reception and client interaction areas are consistently tidy, presentable, and equipped with necessary brochures and marketing collateral.
• Administrative Support: Maintain accurate visitor logs and track daily footfall data. Manage inbound and outbound couriers, mail distribution, and office deliveries.
• Inter-departmental Coordination: Assist the sales and administrative teams by promptly directing walk-in clients to the appropriate sales managers and notifying personnel of visitor arrivals.
• Record keeping: Maintain and update office directories, vendor contact lists, and basic front-desk administrative expenditure records.

Candidate Profile:

• Education: Bachelors degree in any discipline. (A degree in Hospitality, Aviation, or Business Administration is a strong advantage).
• Experience: 1 - 3 years of proven experience as a Front Desk Representative, Receptionist, or in a similar administrative role. Prior experience in real estate, premium corporate offices, or the hospitality sector is highly preferred.
• Communication: Exceptional verbal and written communication skills in English and Hindi. Proficiency in Marathi is highly advantageous for addressing local walk-in queries in Mumbai.
• Technical Skills: Hands-on experience with MS Office Suite (Word, Excel, Outlook) and standard office equipment (printers, EPABX systems).
• Core Attributes: Highly organized, proactive, and punctual, with the ability to multitask and maintain composure during high-traffic hours.

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