Front Office Executive

Job Summary:
As the Receptionist at Hotel Lotus, Candolim, you will be the first point of contact for all guests. Your role is to provide a warm welcome, manage front desk operations efficiently, and ensure a smooth guest experience from check-in to check-out while maintaining the highest hospitality standards of Open Door Hotels.

Key Responsibilities:
Guest Relations & Front Desk Operations
Greet guests warmly and manage check-in and check-out procedures efficiently.

Handle guest inquiries, requests, and complaints promptly and professionally.

Maintain up-to-date knowledge of hotel services, room categories, tariffs, and promotions.

Ensure guest satisfaction through proactive service and attention to detail.

Reservations & Communication
Manage booking confirmations, cancellations, and walk-ins through the PMS (Djubo/Booking.com/Expedia, etc.).

Coordinate with the reservations and housekeeping teams for room readiness and guest arrivals.

Handle phone calls, WhatsApp, and emails professionally for guest queries and follow-ups.

Cash & Record Management
Maintain accurate records of guest check-ins, check-outs, payments, and daily cash summaries.

Process payments (cash, UPI, credit card) and maintain billing accuracy.

Update guest details in Google Forms and property registers daily.

Coordination & Reporting
Communicate effectively with housekeeping, maintenance, and F&B teams for smooth operations.

Prepare and share daily reports (occupancy, arrivals, departures, and payments) with the Operations team.

Follow company SOPs and maintain confidentiality of guest and property data.

Perks and benefits

Free Accommodation, Free meal