Front Office Executive

The Hosteller

JOB DESCRIPTION
Position: Front Desk Executive
Duration: Full-Time
Location: Pan India
Department: Operations
Experience: 2+ Years in Hospitality
Job Brief:
The Front Desk Executive plays a pivotal role in ensuring a seamless and exceptional guest experience at our hotel. This position is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing detailed information about hotel facilities and local attractions. With strong communication skills and a customer-focused mindset, the Front Desk Executive will create a warm and inviting atmosphere for all guests.
Key Responsibilities:
Welcome guests with a friendly demeanor and assist them with the check-in and check-out process
Ensure hassle-free guest registrations, regulatory compliance, night audits, and timely room assignments
Inform guests about hotel policies, local attractions, and activities to enhance their stay
Help guests plan their itineraries, offering suggestions and guidance based on their interests
Collaborate with Front Desk Managers and Associates to ensure smooth front desk operations
Work closely with the Housekeeping team to maintain the highest standards of cleanliness throughout the property
Resolve day-to-day guest requests and complaints, delivering high levels of customer service and handling escalations when necessary
Accurately record all financial transactions in accordance with company policies, including expenses and invoices
Request guest feedback and reviews to continually improve service standards

Qualifications:
Hospitality graduate or diploma in Hospitality preferred
Experience: 1+ years of operational knowledge in hotel management or front desk operations
Outstanding communication, interpersonal, and time-management skills are essential
Ability to adapt to various locations and work schedules as needed