Front Office Executive

Guest Relationship Executive (GRE)
I, J.D/Role

• Perform and maintain daily opening and closing procedures.
• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Opening and closing of the clinic operations.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Supervising Office Assistant & House Keeping Staff.
• Supervise audio/visual equipment and make sure the equipment room are set up appropriately.
• Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third-party service providers
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II, Skill Set (GRE)
Candidate must have good presentable personality.
Must have good communication skill.
Friendly attitude will be helpful.
Good analytical skill is essential.
Good interpersonal skills/Soft Skills
Must be flexible with working time.
Candidate must have Good knowledge of computers.
Should Speak English.
Should be a quick learner.
Multi- tasking ability.
Should possess an attitude to serve and help people.
Customer Service oriented (C.S experience Preferred).
Excellent people skills and ability to interact with a wide range of client, staff and customers.