Front Office Executive

Responsibilities:

• Greet and assist patients, visitors, and attendants in a polite and professional manner.

• Handle patient registration and admission process.

• Maintain patient records and personal information accurately in the hospital system.

• Schedule and confirm doctor appointments.

• Answer and direct phone calls, emails, and patient inquiries.

• Provide information about hospital services, departments, and doctors’ availability.

• Coordinate with nurses, doctors, and other departments for patient appointments and procedures.

• Handle billing inquiries and payment collection when required.

• Verify insurance details and documentation if applicable.

• Manage patient check-in and check-out procedures.

• Maintain front desk register, appointment logs, and reports.

• Ensure the reception area is clean, organized, and welcoming.

• Handle patient complaints or concerns and escalate to the concerned department when needed.

• Maintain confidentiality of patient information according to hospital policies.

• Support hospital administration with documentation and coordination tasks.