Front Office Executive

Front Office Executive – Casagrand International School

Department: Administration

Location: Casagrand International School – Campus

Reporting To: Principal

Employment Type: Full-Time

Job Summary

We are looking for a professional and customer-focused Front Office Executive to manage the school's reception and front-office operations. The candidate will be responsible for welcoming and assisting students, parents, visitors and vendors, handling communication and maintaining accurate records while ensuring a smooth and professional front-office experience.

Key Responsibilities

Reception & Visitor Management

• Welcome and assist students, parents, visitors, vendors and other stakeholders.
• Manage the reception desk and maintain a professional and friendly environment.
• Verify and record visitor details as per school procedures.
• Issue visitor passes and coordinate with concerned staff members.
• Handle incoming and outgoing calls professionally.

Parent & Student Support

• Respond to parent enquiries regarding school timings, procedures, events, fees, transport, admissions and general information.
• Direct parents and visitors to the appropriate department or staff member.
• Assist students with routine administrative requirements.
• Handle parent concerns politely and escalate sensitive issues to the appropriate authority.

Communication & Coordination

• Receive and communicate messages to teachers, administrators and management.
• Coordinate appointments with the Principal, Administrator and other officials.
• Support communication between parents and school departments.
• Handle official correspondence, courier and postal activities.

Records & Documentation

• Maintain visitor registers, appointment records, communication logs and other front-office records.
• Maintain confidentiality of student, parent and school information.
• Prepare basic reports and maintain required administrative documents.
• Ensure documents received at the front office reach the concerned department.

Attendance & Daily Administration

• Support student/staff attendance-related administrative activities when required.
• Coordinate late-coming, early departure and authorized student movement procedures.
• Assist during school events, examinations, meetings and special programs.

Emergency & Safety Support

• Follow school safety and emergency procedures.
• Communicate emergencies to the appropriate authorities.
• Assist with student and visitor movement during emergency situations.

Required Skills

• Excellent verbal and written communication skills.
• Pleasant and professional personality.
• Basic computer knowledge, including MS Office and Email.
• Good telephone etiquette.
• Strong interpersonal and customer-service skills.
• Ability to handle parents and visitors calmly and professionally.
• Good organizational and record-keeping skills.
• Ability to maintain confidentiality.

Qualification

• Any Graduate / Diploma in Administration or related field.
• Prior experience in a school, educational institution, hospital, hotel or corporate front office will be preferred.