Front Office Executive

Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue ID card. Follow up for the return of respective ID cards with respective stake holders.
• Ensure safety briefing.
• Ensure Client specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Ensure Client safety and security protocols are followed.
• Daily reconciliation shredding of daily badges.
• Maintaining daily report as per client requirements.
• Participate in Emergency Evacuation procedures.
• Assisting and supporting in the Connect programs.
• Completion of daily floor walkarounds.
• Coordinate with the team to close the observations found during walkarounds.
• Escalating process violations by employees as per the escalation matrix.
• Operate the front office computer system.

Location


Scheduled Weekly Hours


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