Front Office Executive

Role & responsibilities:

• Welcome and assist members / visitors in a courteous and professional manner.
• Respond to phone calls, emails, and in-person inquiries regarding club services, membership plans, class schedules, and events.
• Address and resolve customer concerns promptly and efficiently.
• Keep members informed about upcoming events, promotions, and new services, and distribute promotional materials and club information.
• Assist in creating and updating content for newsletters, social media, and other club communications.
• Share customer feedback and insights with management to support service improvement initiatives.
• Assist in club events for planning, preparation, coordination, successful execution and feedback etc.
• Monitor and ensure the clubs quality in terms of aesthetics, look-feel- smell, cleanliness and orderliness