Front Office Executive

Role & responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• IDS software knowledge is a must
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Knowledge of filling the Cform online
• Cash handling and follow the protocols of the company

Perks and Benefits

Food & Accommodation will be provided by the hotel