Front Office Executive

We are looking for a friendly, well-presented, and customer-focused Front Office Executive to manage the reception area of a reputed gym. The candidate will be responsible for handling members, enquiries, registrations, calls, and day-to-day front-desk operations while ensuring an excellent customer experience.

Key Responsibilities

• Welcome and greet gym members and visitors professionally.
• Handle front desk operations and maintain a welcoming reception area.
• Attend incoming calls, WhatsApp enquiries, and walk-in enquiries.
• Explain gym memberships, packages, offers, and facilities to potential customers.
• Handle new member registrations, renewals, and membership-related queries.
• Maintain accurate member records and update databases.
• Follow up with prospective members and membership renewals.
• Coordinate with trainers and management regarding member requirements.
• Manage appointments, trial sessions, and visitor entries.
• Handle basic billing, receipts, and payment-related coordination.
• Resolve customer queries and complaints politely and efficiently.
• Maintain daily reports related to enquiries, admissions, renewals, and collections.
• Ensure smooth coordination between the front desk, trainers, and management.

Requirements

• Graduate / 12th pass with relevant experience.
• 13 years of experience in front office, reception, customer service, hospitality, gym, or fitness industry preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office skills.
• Pleasant personality and professional appearance.
• Good English and Hindi/Punjabi communication skills.
• Customer-oriented and confident in handling people.
• Comfortable with sales, follow-ups, and membership conversion.
• Ability to work in rotational shifts, including weekends.