Front Office Executive

KEY RESPONSIBILITIES

Welcome guests warmly and create a positive first impression. - Handle guest check-ins and checkouts efficiently and accurately. - Understand guest requirements and provide prompt assistance. - Handle guest requests, queries and complaints professionally. - Ensure guest issues are resolved quickly and escalated when required. - Build strong relationships with guests and encourage repeat stays. Front Desk Operations - Manage daily front desk operations efficiently. - Verify guest identification and booking details during check-in. - Manage room allocation and coordinate with housekeeping for room readiness. - Process payments, invoices and other front-office transactions accurately. - Maintain accurate records of arrivals, departures, room status and guest information. - Handle early check-ins, late check-outs, room changes and special requests. OTA & Booking Management - Handle bookings received through Wandr's website, OTAs and other channels. - Verify booking details, rates, inclusions and payment status. - Coordinate with the central reservations/revenue team where required. - Ensure booking-related guest issues are resolved promptly. Coordination - Coordinate closely with Housekeeping for room readiness and room status. - Report maintenance, safety or housekeeping issues promptly. - Ensure smooth communication between departments. - Participate in daily briefings and shift handovers. Revenue & Upselling - Identify opportunities to upsell room upgrades and additional nights. - Encourage direct bookings and repeat stays where appropriate. - Inform guests about available room categories and hotel facilities. Guest Feedback & Online Reputa