Front Office Executive

Role & responsibilities

The Role As a Front Office Executive, you'll be the main point of contact for our guests.

You'll handle check-ins, check-outs, payments, and help sort out any issues that come up during their stay.

We need someone who is well-organized, good with people, and takes pride in giving guests a smooth, pleasant experience.

Preferred candidate profile

We're looking for a friendly, organized person to join our front office team and be one of the first faces our guests meet.

Guest service: Welcome guests, handle their requests, and sort out any complaints quickly and politely.

Front desk operations: Manage check-ins, check-outs, and room changes. Make sure bills are correct and everything follows hotel standards.

Cash and billing: Handle daily cash duties, take payments, post charges, and help with night audit when needed.

Team coordination: Stay in regular contact with Housekeeping, Concierge, and Maintenance so rooms are ready on time and guest issues are fixed fast.

Safety: Know the hotel's emergency procedures and make sure guests are safe at all times.