Front Office Executive

We are seeking a vibrant, organized, and customer-focused Front Office Executive to manage our daily retail and store front operations in Gurgaon. In this role, you will be the first point of contact for our customers, ensuring they receive a warm welcome while seamlessly handling billing, inquiries, and order preparations. If you have excellent communication skills, a positive attitude, and enjoy a dynamic retail environment, we would love to have you on our team.

Role & responsibilities

• Customer Relations: Greet and attend to walk-in customers, handle face-to-face inquiries, and provide exceptional customer service to maintain a welcoming store environment.
• Order & Call Management: Efficiently manage incoming phone calls and process customer orders received via WhatsApp.
• Billing & Record Keeping: Accurately handle cash/digital payments, generate invoices, and maintain basic daily store records.
• Store Assistance: Support daily shop operations, including inventory support, order preparation, and creative gift packing.

Preferred candidate profile

• Education: Graduate in any stream.
• Experience: 0 to 3 years (Freshers with great communication skills are welcome; prior retail or front-office experience is preferred).
• Technical Skills: Basic computer knowledge (MS Office, internet browsing) and familiarity with smartphone applications like WhatsApp Business.
• Soft Skills: Excellent verbal communication, strong interpersonal skills, a pleasant personality, and a proactive, positive attitude.