Front Office Executive

• Greeting warmly and assisting Patients, Clients, Visitors and Guests with a smile’ as they arrive at the reception.
• Attending to Incoming & Outgoing calls with proper etiquettes and maintaining the log of related details.

- Appointments: Scheduling of the appointments on daily basis; taking calls, checking available slots, giving appointments and calling back for confirmation with date & time; informing patients, prior if there is a delay in appointment or treatment (attempt to tell them the reason for delay)

- Enquiries: Answer all calls on enquiries in discussion with the doctors concerned

- Procedures: Calling patients a day in advance of the procedure and taking their confirmation, informing the specific procedure time and reminding the patient of the pre-operative instructions

- Handling the telephone exchange within the first two rings and directing the calls to the concerned person / extension promptly; transfer of internal calls when necessary and/or connection to external calls when required from the Unit

• Patient Registration: Ensure capture of all relevant patient details for new registration(s); prepare the patient files and pass the same to the nurse/doctor.
• Arrange for proper time slots of the walk- in patient(s) in coordination with the Doctors
• Ensure patient payments on Consultation/Investigation/ Procedure
• Preparation & issual of the bill to the concerned patient/patient attendant in coordination with the nursing staff, pharmacy and doctor.
• Receive payment and Issue receipts, refunds, credits, or change due, to patients concerned as necessary
• Handover of the patient Discharge summary on procedure completion in coordination with the concerned doctor.
• Forward/handover Scan reports and other medical reports to patients, as and when required by the doctors concerned
• Maintaining the lobby waiting area in coordination with concerned facilities team –

- Follow-up and ensure completion of general repairs and maintenance

- Appropriate arrangement and display of brochures, patient information material and magazines/newspapers

• Handle enquiries from Patients and visitors in coordination with nurses/doctors and management as necessary; sort out incoming mails at enquiry inbox in the website and distribute the same to all concerned.
• Appropriately handle patient complaints and/or grievances in coordination with Management where necessary.
• Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions and generate necessary MIS report.