Front Office Executive

Roles and Responsibilities :

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
• Maintain accurate records of guest interactions, including registration forms and billing information.
• Coordinate with other departments (e.g. housekeeping) to ensure seamless room preparation and maintenance.

Job Requirements :

• 0-8 years of experience in hospitality industry or related field.
• Excellent communication skills with ability to handle diverse clientele.
• Proficiency in basic computer applications such as Microsoft Office Suite.
• Strong attention to detail with ability to maintain accuracy in record-keeping.